Troubleshooting Tips

How to set your Browser?

If you are getting the following error message while accessing the new e-journal A-Z list, please change the settings of your internet browser.

"Licensing agreements for these databases require that access be extended only to authorized users. Once you have been validated by this system, a "cookie" is sent to your browser as an ongoing indication of your authorization to access these databases. It will only need to be set once during login.

If you are using a personal firewall, you may need to change its configuration to allow the required cookie to be set. As you access databases, they may also use cookies. Your ability to use those databases may depend on whether or not you allow those cookies to be set. "

• Internet Explorer

1. Click on the Tools-menu in Internet Explorer
2. Click on the Internet Options item in the menu - a new window opens.
3. Click on the Privacy tab near the top of the window. (See image below)
4. Move the slider (See image) to Low.
5. Save changes by clicking OK.
   
   

• Safari
  Press "Ctrl" and " , " at the same time, the Preference screen will come up. Click on Security. Choose Always for Accept Cookies.
  
• Firefox should be OK. It accepts all cookies by default.

For more information about the New e-journal A-Z list, please see New E-journal A-Z list.

More problems? Please do not use the report a problem link from the pop-up window, instead please report to Problem Report. Thank you.