Proxy Troubleshooting Tips

Issues logging into proxy -

Message that proxy login was invalid or incorrect:

If you use a UConn Health network logon to access proxy -

  • This is the same username/password used to access email or log into a computer at the UConn Health Center.
  • Try to access another Health Center resource such as email at https://itowa.uchc.edu to test the username/password.
  • If you are having issues with your username/password, please contact the IT Helpdesk (860) 679-4400.
  • Note: UConn Health students with laptops - If you have changed your password wirelessly from an off-campus site, you will need to plug into the UCHC network with an Ethernet cord so that the UCHC network receives your new password. When changing passwords, it is best to do it on-campus with a wired connection.

If you use a barcode to access proxy -

  • The proxy server login is your library barcode number without spaces and your last name in all upper case.
  • If you just registered for the proxy account, please allow at least three business days to activate your account.
  • Make sure your library registration is up to date and you are using your current barcode.
  • Please check with our circulation department at (860) 679-3808 for further information.
  • After being contacted with your updated or new barcode information, please wait for 20 minutes before using the barcode. If it is not working after 20 minutes, please contact us.

The proxy login box doesn't appear:

The resource must be accessed from the Library's home page http://library.uchc.edu/ to generate the proxy login page and it must be one that is restricted by IP. Not all resources on the Library's home page are restricted.

Try a different browser, for instance if using Google Chrome, try Internet Explorer instead.

UConn Health network logon users

  • Try to access another Health Center resource such as email at https://itowa.uchc.edu to test the username/password.
  • If you cannot log into email, contact the IT Helpdesk (860) 679-4400 to have the username/password issue resolved.
  • After resolving the username/password issue with IT, contact the Library's circulation desk at (860) 679-3808 and let them know that the proxy login box does not pop up.
  • Be at the computer from which you are trying to access proxy. Library staff will ask for information about the computer.
  • Note: UConn Health students with laptops - If you have changed your password wirelessly from an off-campus site, you will need to plug into the UCHC network with an Ethernet cord so that the UCHC network receives your new password. When changing passwords, it is best to do it on-campus with a wired connection.

Barcode users

  • Have your barcode information available and contact the Library circulation desk at (860) 679-3808.
  • Confirm that the barcode is the most current with an up to date registration and also confirm the spelling of your last name.
  • Let Library staff know that the proxy login box does not pop up.
  • Be at the computer from which you are trying to access proxy. Library staff will ask for information about the computer.
  • When the issue is resolved, be sure to enter the barcode without spaces and your last name in all upper case.

Make sure you have 'cookies' enabled.

  • Internet Explorer: Click on TOOLS > INTERNET OPTIONS> PRIVACY. Set the privacy slider to Medium or lower. Select ADVANCED for additional cookie control.

Be sure your javascript is turned on (browser default).

Javascript needs to be enabled for the proxy service to work.

  • Internet Explorer: Click on TOOLS> INTERNET OPTIONS> SECURITY> CUSTOM LEVEL. Under SCRIPTING, select ENABLE for all.

Creating bookmarks for use with proxy -

To create a bookmark instead of accessing a resource through the Library website, the proxy prefix must be added to the resource's URL. The prefix that triggers the proxy logon prompt is: http://online.uchc.edu/login?url=

For instance, the URL for PubMed is: http://www.ncbi.nlm.nih.gov/pubmed?holding=uchclib. Add the proxy prefix to this URL and the result would be:
http://online.uchc.edu/login?url=http://www.ncbi.nlm.nih.gov/pubmed?holding=uchclib


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