Proxy Troubleshooting Tips
Make sure your library registration and UCHC ID are up
to date.
- Library expiration dates vary depending on your patron
group.
- The proxy server password will be your 14-digit barcode
number.
- Please allow at least three business days to get
your account set up.
- Check with our circulation department if you have any
questions at (860) 679-3808.
If you have previously configured your browser for the
former proxy server, please remove those proxy settings.
With the advent of our new EZProxy server, it is no longer
necessary to have your browser configured for our proxy server.
We'd like everyone to remove the proxy configuration settings
immediately.
Make sure you have 'cookies' enabled.
- Internet Explorer: Click on TOOLS > INTERNET OPTIONS>
PRIVACY. Set the privacy slider to Medium or lower. Select
ADVANCED for additional cookie control.
Be sure your javascript is turned on (browser default).
Javascript needs to be enabled for the proxy service to work.
- Internet Explorer: Click on TOOLS> INTERNET OPTIONS>
SECURITY> CUSTOM LEVEL. Under SCRIPTING, select ENABLE
for all.
Bookmarks created with the previous version of the proxy
server may not work. The restricted databases or ejournal
need to be accessed by following links on the Library website.
For example, the URL for Uptodate on the library website
is "http://online.uchc.edu/login?url=http://libdatabase.uchc.edu/databases/linktracker.asp?ID=171".
You can also paste "http://online.uchc.edu/login?url="
in front of the original url e.g., "http://online.uchc.edu/login?url=http://www.utdol.com/enterprise.asp?r=/enterprise.asp&bhcp=1&app=utdol".
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