PDA FAQs and Contacts


*Contacts        *FAQs       *PDA Resources

Contacts


The contacts listed below are for use by UCHC personnel only.

Questions re: Contact:

PDA doesn't turn on
PDA cannot connect to computer at all

 Try a soft reset - see your PDA's manual
Make sure all connections are tight
Report hardware problems to your PDA vendor
PDA operating system questions
Wireless Connectivity
Recommended PDAs
Blackboard and CEC. Click for steps to access Blackboard's PDA Handheld Support.

Student Log

 Blackboard or CEC (download link and instructions)

Downloading and installing programs

 Instructions on Blackboard. Click for steps to access Blackboard's PDA Handheld Support.
CEC instructions

Library content: InfoRetriever, Micromedex, MDConsult, Archimedes

 Library Information & Education Services Dept.
860 679-2942 or ref@nso.uchc.edu
Most vendors can also be reached via email for technical support


FAQs

The FAQs, while geared towards UCHC issues may be helpful to those outside of the Health Center.

FAQs are organized by topic or product. For instance, if you can sync all your PDA programs except for one, check the information available for that one product first.

BEFORE BEGINNING ANY INSTALLATIONS
Check your PDA clock for accuracy. If the date/time are not correct, some programs may not install and others will have to be reinstalled once the clock is reset.

Archimedes
Curriculum Support
Essential Evidence Plus (formerly InfoRetriever)
Lexi-Comp
Top


Archimedes
Installation on Pocket PC / WinCE

Q: How to resolve the"Invalid pocket pc application error" on Pocket PC (ARM processor only).

ERROR: Open Skyscape product on Pocket PC receive error "Invalid pocket PC application".
RESOLUTION:
NOTE: The files in step 3 are only for devices with an ARM processor (ex:Axim & Ipaq). If you have another processor type submit a support request http://www.skyscape.com/help and include the manufacturer, model and processor type of your device.

1. Perform soft reset on device to stop all programs and proceed to step 2
2. Connect your device to your desktop PC and verify Active Sync says connected and synchronized.
3. Save the two files to your desktop

4. Locate sszlib.dll and ssartworkz.dll on your desktop
5. Select the two files (hold down the CTRL key to select them both) and do a CTRL C or Edit /Copy.
6. Open Active Sync on your desktop PC
7. Double Click on Explore button in Active Sync.
8. Double Click on “My Pocket PC” icon
9. Double Click on the Windows folder
10. Go to Edit and choose Paste - If prompted the file already exists say yes to overwrite.

Essential Evidence Plus (formerly InfoRetriever)
PDF installation and registration instructions for PocketPC and Palm PDAs (you'll need Adobe Reader to view the documents). Also note that these instructions have been edited for UCHC users.


Essential Evidence Plus PDA system requirements (including expansion memory, etc.) Please review prior to beginning installation.

Most current installation instructions

Older Instructions -
Palm installation instructions (170 KB) (edited for UCHC users)
PocketPC installation instructions (177 KB) (edited for UCHC users)
PocketPC - Windows XP SP2 instructions (258 KB)
PocketPC upgrade instructions (99 KB)

Do I have to register InfoRetriever?
Yes. If you don't register, the program will stop working after 30 days.
Pocket PC and Palm registration instructions (141 KB)

Registration page - access from a UCHC computer or use EZproxy outside of UCHC
After registering, an email with a valid license code and instructions will be emailed to you.


Lexi-Comp

Discount Information for UCHC only

Most current installation instructions

Older installation instructions -
Detailed PDF installation instructions (608 KB). UCHC only
Detailed PDF installation instructions (992 KB) for Mobile 5 users. UCHC only
Reinstallation instructions (362 KB) to be used if PDA is wiped out.