PDA FAQs and Contacts
The
contacts listed below are for use by UCHC personnel only.
| Questions
re: |
Contact: |
PDA
doesn't turn on
PDA cannot connect to computer at all
|
Try
a soft reset - see your PDA's manual
Make sure all connections are tight
Report hardware problems to your PDA vendor |
PDA
operating system questions
Wireless Connectivity
Recommended PDAs |
Blackboard
and CEC.
Click for steps to access
Blackboard's PDA Handheld Support. |
Student
Log
|
Blackboard,
CEC (download
link and instructions) or
Charles Huntington
Location - CG134
860-679-7968
huntington@adp.uchc.edu |
Downloading
and installing programs
|
Instructions
on Blackboard.
Click for steps to access
Blackboard's PDA Handheld Support.
CEC instructions |
Library
content: InfoRetriever, Micromedex, MDConsult, Archimedes
|
Library
Information & Education Services Dept.
860 679-2942 or ref@nso.uchc.edu
Most vendors can also be reached via email for technical
support |
The FAQs,
while geared towards UCHC issues may be helpful to those outside
of the Health Center.
FAQs are organized by topic or product. For instance, if you
can sync all your PDA programs except for one, check the information
available for that one product first.
BEFORE BEGINNING ANY INSTALLATIONS
Check your PDA clock for accuracy. If the date/time are not
correct, some programs may not install and others will have
to be reinstalled once the clock is reset.
Archimedes
Curriculum Support
Essential Evidence Plus (formerly InfoRetriever)
Lexi-Comp
Installation
on Pocket PC / WinCE
Q: How to resolve the"Invalid pocket
pc application error" on Pocket PC (ARM processor only).
ERROR: Open Skyscape product
on Pocket PC receive error "Invalid pocket PC application".
RESOLUTION:
NOTE: The files in step 3 are only for
devices with an ARM processor (ex:Axim & Ipaq). If you
have another processor type submit a support request http://www.skyscape.com/help
and include the manufacturer, model and processor type of
your device.
1. Perform soft reset on device to stop
all programs and proceed to step 2
2. Connect your device to your desktop PC and verify Active
Sync says connected and synchronized.
3. Save the two files to your desktop
4. Locate sszlib.dll and ssartworkz.dll
on your desktop
5. Select the two files (hold down the CTRL key to select
them both) and do a CTRL C or Edit /Copy.
6. Open Active Sync on your desktop PC
7. Double Click on Explore button in Active Sync.
8. Double Click on “My Pocket PC” icon
9. Double Click on the Windows folder
10.
Go to Edit and choose Paste - If prompted the file already
exists say yes to overwrite.
Essential Evidence Plus (formerly InfoRetriever)
PDF installation
and registration instructions for PocketPC and Palm PDAs (you'll need Adobe
Reader to view the documents). Also note that these instructions have been
edited for UCHC users.
Essential Evidence Plus PDA system
requirements (including expansion memory, etc.)
Please review prior to beginning installation.
Most current installation
instructions
Older Instructions -
Palm installation instructions
(170 KB) (edited for UCHC users)
PocketPC installation
instructions (177 KB) (edited for UCHC users)
PocketPC - Windows XP SP2 instructions
(258 KB)
PocketPC upgrade instructions
(99 KB)
Do I have to register
InfoRetriever?
Yes. If you
don't register, the program will stop working after 30 days.
Pocket PC and Palm registration
instructions (141 KB)
Registration
page - access from a UCHC computer or use EZproxy outside of UCHC
After registering, an email with a valid license code and instructions will
be emailed to you.
Discount
Information for UCHC only
Most current installation
instructions
Older installation instructions -
Detailed PDF installation
instructions (608 KB). UCHC only
Detailed PDF installation
instructions (992 KB) for Mobile 5 users. UCHC only
Reinstallation instructions
(362 KB) to be used if PDA is wiped out.
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