PDA FAQs and Contacts
The contacts
listed below are for use by UCHC personnel only.
| Questions
re: |
Contact: |
PDA doesn't turn
on
PDA cannot connect to computer at all
|
Try
a soft reset - see your PDA's manual
Make sure all connections are tight
Report hardware problems to your PDA vendor |
PDA operating
system questions
Wireless Connectivity
Recommended PDAs
|
Blackboard
and CEC.
Click for steps to access Blackboard's
PDA Handheld Support. |
Student Log
|
Blackboard,
CEC (download
link and instructions) or
Charles Huntington
Location - CG134
860-679-7968
huntington@adp.uchc.edu |
Downloading and
installing programs
|
Instructions
on Blackboard.
Click for steps to access Blackboard's
PDA Handheld Support.
CEC instructions |
Library content:
InfoRetriever, ePocrates, Micromedex, MDConsult, Archimedes
|
Library
Information & Education Services Dept.
860 679-2942 or ref@nso.uchc.edu
Most vendors can also be reached via email for technical support |
ePocrates Student
Codes (UCHC Only. Not for non-UCHC personnel)
|
Contact
Information |
The FAQs, while geared towards
UCHC issues may be helpful to those outside of the Health Center.
FAQs are organized by topic or product. For instance, if you can sync all your
PDA programs except for one, check the information available for that one product
first.
BEFORE BEGINNING ANY INSTALLATIONS
Check your PDA clock for accuracy. If the date/time are not correct, some programs
may not install and others will have to be reinstalled once the clock is reset.
Archimedes
Curriculum Support
ePocrates
Essential Evidence Plus (formerly InfoRetriever)
Lexi-Comp
Installation
on Pocket PC / WinCE
Q: How to resolve the"Invalid pocket pc application error"
on Pocket PC (ARM processor only).
ERROR: Open Skyscape product on Pocket PC
receive error "Invalid pocket PC application".
RESOLUTION:
NOTE: The files in step 3 are only for devices with an ARM
processor (ex:Axim & Ipaq). If you have another processor type submit
a support request http://www.skyscape.com/help
and include the manufacturer, model and processor type of your device.
1. Perform soft reset on device to stop all programs and proceed
to step 2
2. Connect your device to your desktop PC and verify Active Sync says connected
and synchronized.
3. Save the two files to your desktop
4. Locate sszlib.dll and ssartworkz.dll on your desktop
5. Select the two files (hold down the CTRL key to select them both) and do
a CTRL C or Edit /Copy.
6. Open Active Sync on your desktop PC
7. Double Click on Explore button in Active Sync.
8. Double Click on “My Pocket PC” icon
9. Double Click on the Windows folder
10. Go to Edit and
choose Paste - If prompted the file already exists say yes to overwrite.
What
is ePocrates?
ePocrates is a popular drug reference with three major components:
- ePocrates Rx Online
(Internet-based product)
- ePocrates Rx Pro (premium
PDA drug reference), and
- ePocrates Dx (customized
version of Griffith's 5-Minute Clinical Consult which integrates with the
ePocrates Rx drug database)
If
I want the PDA version of ePocrates, what do I do?
Follow this link
(UCHC only) for information on obtaining the ePocrates discount for UCHC users.
Obtaining
ePocrates for Download
-
Before downloading
ePocrates to the PDA do the following:
- Obtain
the Discount Code
- Register
at www.epocrates.com
- Purchase
Rx Pro as if you were a regular customer (the discount code you type in
at the end will give you a 65% balance)
Follow these steps:
1) Go to www.epocrates.com
2) Click on “View Handheld Products” under “Handheld Solutions”
3) Choose the PDA and Computer types before click on “Continue”
4) Click on “Order Now” for “One Year” subscription
5) Register to create your UserName and Password
6) Sign in and choose “use a certificate code” as payment type and “Submit”
7) Put ePocrates Rx Pro (premium PDA product) in the shopping cart
8) In the discount code box, enter the code number and the shopping cart should
give a 65% balance
Installation Instructions
(PDF) 392KB
Install to the main memory, not the SD card.
The code needs to be used within 6 months
MAC
issues -
Cannot Install - MacOS 10.3.3 with Palm m505 running PalmOS
4.1
Note that this is a problem a user experienced and ePocrates' reply to her
support request.
Problem - when trying to install ePocrates RxPro, received an "access
denied" error and program failed to install.
Response - The following instructions are from the Palm support site.
iSync for Mac changes the permissions in your Palm folders to read only, which
may be affecting your ability to install our application, as we do install
ePocrates conduits into the HotSync manager. Here is their suggested fix.
Please note that if you encounter difficulties or are unable to carry out
the suggested correction, you will need to contact Palm directly as supporting
this issue goes beyond the scope of ePocrates software support:
Mac OS X 10.2.x and 10.3.x
1. In the Finder, select the "/Library/Application Support/Palm HotSync"
folder. Note that this is the Library folder at the ‘root' level of your
hard drive, not the Library folder in your user Home folder.
2. Select "Get Info" from the File menu.
3. In the "Get Info" window click on the arrow next to "Ownership
and Permissions" to show the details. In Mac OS X 10.3 you may need to
click on the arrow next to "Details" to show all owner/permission
info.
4. Select the lock icon next to the "Owner" name to unlock it.
5. Select the Owner menu and select your username (or a user with Admin privileges).
You may be asked to enter your password at this time.
6. Change the Owner's Access to "Read & Write"
7. Select the "Group" name and change it to "Admin"
8. Change the Group's Access to "Read & Write"
9. Repeat steps 2 through 8 for the following two folders:
"/Library/Application Support/Palm HotSync/Conduits"
"/Library/Application Support/Palm HotSync/Disabled Conduits"
Essential Evidence Plus (formerly InfoRetriever) PDF installation
and registration instructions for PocketPC and Palm PDAs (you'll need Adobe
Reader to view the documents). Also note that these instructions have been
edited for UCHC users.
Essential Evidence Plus PDA system
requirements (including expansion memory, etc.) Please review prior
to beginning installation.
Most current installation
instructions
Older Instructions -
Palm installation instructions
(170 KB) (edited for UCHC users)
PocketPC installation
instructions (177 KB) (edited for UCHC users)
PocketPC - Windows XP SP2 instructions
(258 KB)
PocketPC upgrade instructions
(99 KB)
Do I have to register
InfoRetriever?
Yes. If you
don't register, the program will stop working after 30 days.
Pocket PC and Palm registration
instructions (141 KB)
Registration
page - access from a UCHC computer or use EZproxy outside of UCHC
After registering, an email with a valid license code and instructions will
be emailed to you.
Discount
Information for UCHC only
Most current installation
instructions
Older installation instructions -
Detailed PDF installation
instructions (608 KB). UCHC only
Detailed PDF installation
instructions (992 KB) for Mobile 5 users. UCHC only
Reinstallation instructions
(362 KB) to be used if PDA is wiped out.
|
|
|
