Online Help Page

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Welcome to the online help page

Please refer to the FAQ section below for information about navigating the Library's webpage, connecting to our catalog or the OVID databases, or dial-in access to the server at UCHC. If you have a specific question, you can call the Library at (860) 679-2839, fill out The Electronic Request Form for E-Reference Service, or e-mail us at library@nso.uchc.edu.

FAQ--Frequently Asked Questions


Navigating the Home Page

Two tools are available to help you locate information on the Library's website quickly.

The Search feature allows you to search for information by typing in keywords. Any page that contains the term(s) you enter will be displayed in a hypertext list. You can also search for information easily by using the site Index. The Index is a text list that includes all categories of information contained on the entire Library website.

We hope these tools provide you with convenient access to information about the Library and its services. If you have questions, however, please do not hesitate to ask.

Link to fulltext not working? Try these options--

Check both the catalog and the ejournal list from the left column of the library home page. One might be more complete than the other.

Be sure you tried all the available links. Often we have two or three sources for the same content. Don't forget, we may also have the journal here in the library in print.

If this is a password-controlled journal, there is only access available for ONE user at a time. Wait and try again later. The last user may not have logged off.

If you don't know the password, look for a link to the UCHC IP restricted password page-- http://library.uchc.edu/mdconsult/ejnlpswd.html for the password page

If you're off campus, you may need to use the proxy server-- http://library.uchc.edu/proxy for the proxy instructions

You may see a message alerting us that our subscription has expired. In spite of paying our subscriptions in November, some publishers turn off all access and reinstate each library in the new year.

If all these attempts are unsuccessful, you may call the library 860-679-2942 for help. Or fill out this problem report and we'll try to help you within 24 hours. http://library.uchc.edu/comments/problemrpt.html for a problem report form.


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Copyright 1998 - 2006. All Rights Reserved.
Lyman Maynard Stowe Library at the University of Connecticut Health Center
263 Farmington Ave. P.O. Box 4003
Farmington, Connecticut 06034-4003
The URL for this page is: http://library.uchc.edu/help.html
Last Updated: February 26, 2008


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