Laptops
Laptop Repair Steps
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Lookup Warranty
Make sure your laptop is still under warranty.
• Class of 2017
• Class of 2016
• Class of 2015
• Class of 2014 -
Backup your files:
File Backup Information -
Record laptop information
• Laptop Model
• Laptop Serial Number
• Laptop Type (Lenovo laptops) -
Call laptop vendor
HP: (800) 633-3600
Dell: (800) 822-8965 - Email your repair case number to the CEC
- You will be assigned a case number for the repair. Please report that information to the CEC Dept. at cec@uchc.edu
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Ship laptop
• UCHC has a Customer Service drop off location in the Shipping and Receiving Department for all prepaid laptop boxes.
The Customer Service Entrance of the Shipping and Receiving Department is located at the West Receiving Dock.
• Students will be held solely responsible for the laptop packages.
Receive laptop box
If it is determined that your laptop needs repair, the laptop vendor will send you a prepaid shipping box for you
to ship the laptop to the repair center. You can have the box sent directly to the CEC. Our mailing address is: 263 Farmington Ave. Farmington, CT 06030 MC4003 Attn: CEC